The questions people ask before they book

No — and this is the question we hear most. Handler24 is trained on your actual email history, which means it learns your vocabulary, your sentence structure, your level of formality, and the way you naturally write.

During the review phase before go-live, you read every test response and flag anything that doesn't feel right. We refine until it sounds exactly like you. Clients consistently find that their contacts can't tell the difference.

Handler24 is configured with clear escalation rules from day one. If a message falls outside its training scope — an unusual question, a complex situation — it flags the conversation to you immediately with a summary and a suggested response.

It never improvises with something important. Escalation rates typically start at 8–10% in week one and drop below 3% within 30 days.

Chatbots follow a decision tree — "is your enquiry about A, B, or C?" They're scripted, live on websites, and fail when a lead says something unexpected.

Handler24 uses advanced AI reasoning to understand natural language and context. It reads a full email thread, understands what the person actually needs, and crafts a relevant, thoughtful reply. And it operates inside your real channels — not a website widget.

Yes, fully. During onboarding you provide detailed guidelines: your tone, things you'd never say, pricing rules, qualification criteria, hard limits. All of this is built into the configuration.

You review and approve every response during the testing phase. After go-live, you can request changes at any time — updates are typically live within 48 hours.

Your clients' data is processed in accordance with GDPR and stored securely — it is never shared with third parties, never used to train AI models for other clients, and never held beyond what's needed to provide the service.

We operate as a data processor acting on your instructions as data controller. A full Data Processing Agreement (DPA) is available on request.

Yes. All components of the service are GDPR-compliant, with Standard Contractual Clauses covering any international data transfers. Data is stored in the EU or UK by default.

We provide a ready-to-use privacy policy template as part of onboarding — it takes five minutes to add to your website.

None at all. Your involvement is a 60-minute onboarding call and reviewing test responses before go-live — around 2–3 hours across the first week. After that, you receive a daily summary email. Our team manages everything behind the scenes.

Handler24 typically goes live within 5–7 business days from your first call. Day 1 is the audit call. Days 2–4 are build and configuration. Days 5–6 are your review of test responses. Day 7 is go-live.

Handler24 works for any business where inbound lead response time directly affects revenue. Our clients are currently in: residential and commercial real estate, recruitment and executive search, family and commercial law, insurance and mortgage broking, and property management.

If your business receives more inbound enquiries than your team can respond to promptly — Handler24 is likely a fit.

A virtual assistant works 8 hours a day, takes holidays, needs ongoing management, and responds at human speed. Handler24 covers every hour of every day, never has an off day, and responds in under 90 seconds.

Factor	Human VA	Handler24
Response time	15 min – 4 hrs	Under 90 seconds
Hours covered	8–9 hrs/day	24/7, 365 days
Annual cost	£18K – £28K	£12K – £18K
Consistency	Variable	Identical every time
Sick leave / holidays	Yes	Never

Plans start from £1,000/month for single-channel email coverage, rising to £1,500/month for full multi-channel (email, SMS, WhatsApp), plus a one-time setup fee.

For context: a competent human SDR costs £28,000–£42,000 per year in salary, before employer NI, benefits, and management time. Handler24 delivers comparable coverage at 30–40% of that cost — and works nights, weekends, and bank holidays.

We operate on rolling monthly terms after an initial 3-month period. The 3-month commitment exists because the AI genuinely improves over that window — the first 90 days include performance refinement that takes time to complete properly. After 3 months: 30 days' notice to cancel.

Everything required to keep Handler24 performing: full technical management, monthly AI refinement, response quality monitoring, updates when your business changes, escalation rule management, monthly and quarterly performance reporting, and priority support via WhatsApp and email.

You are paying for a fully managed service — not software you have to run yourself.